We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zohaib30218@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zohaib30218@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zohaib30218@gmail.com.

Novo Wrist – Return & Refund Policy

At Novo Wrist, we take pride in the craftsmanship and quality of our timepieces. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly.

1. Return Window

You have 7 days from the date you receive your timepiece to request a return or exchange. Unfortunately, if 7 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Eligibility Conditions for Returns

To be eligible for a return, your watch must meet the following conditions:

• It must be unworn, unused, and in the same condition that you received it.

• The protective plastic film on the glass, case front, and case back must not be removed.

• The watch must be in its original packaging (including the original box, warranty card, and any booklets).

• Any links removed from the bracelet must be included in the return package.

3. Non-Returnable Items

• Watches that show signs of wear, scratches, or sizing alterations.

• Items purchased during special clearance, flash sales, or marked as "Final Sale."

• Damaged items due to improper handling, accidental drops, or water exposure beyond the watch's water-resistance rating.

4. How to Initiate a Return or Exchange

Please do not send your purchase back to the manufacturer or shipper without contacting us first. To start a return:

1. Email us at novowrist@gmail.com or message our support team on WhatsApp at 03412017877.

2. Provide your order number, full name, and proof of purchase.

3. Include a brief explanation of the reason for your return, along with clear photos or a short video showing the current condition of the watch.

Our team will review your request within 24–48 hours and provide you with the return shipping address and instructions.

5. Return Costs & Shipping (On Customer's Head)

• Customer Responsibility: All costs associated with the return process are entirely at the customer's expense. This includes the cost of return shipping, delivery charges, and any related handling fees. Shipping and handling charges from your original purchase are non-refundable.

• Exceptions: Novo Wrist will only cover shipping and exchange costs if the watch arrives to you defective, damaged, or if the incorrect model was sent by our team.

⚠️ Important Note: We highly recommend using a secure, trackable shipping service or purchasing shipping insurance. Novo Wrist is not responsible for items lost, stolen, or damaged during the return transit.